PRIVACY POLICY

Everest Jewellery

Last updated: 10 November 2026

1. Introduction

Everest Jewellery respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Everest Jewellery (“we”, “us” or “our”), collects, uses, discloses and protects personal data obtained through www.everestjewellery.com (the “Website”) and related customer communications.

We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and contact details.

• Information submitted through enquiry forms, appointment requests or customer communications.

• Details of jewellery or gold products you are interested in.

• Purchase-related information collected during subsequent in-store transactions.

• Records of enquiries, feedback or correspondence.

• Marketing preferences and consent records.

• Technical information such as IP address, browser type, device information and website usage data, where collected by our Website and its technologies.

We do not currently collect payment-card information through an online checkout service, as the Website does not support online payment.

Please do not submit sensitive identification, financial or payment information through ordinary enquiry forms unless specifically requested through an appropriate and secure process.

3. Purposes of Collection and Use

We may collect, use or disclose personal data where permitted by law for purposes including:

1. Responding to customer enquiries and requests.

2. Arranging and confirming showroom appointments.

3. Providing information about products, services, pricing and availability.

4. Managing in-store purchases, customer service requests and related records.

5. Responding to complaints, feedback or requests for assistance.

6. Operating, maintaining, securing and improving our Website.

7. Complying with applicable legal and regulatory obligations.

8. Sending promotional communications, where appropriate consent or another lawful basis applies.

We will not require you to consent to unrelated marketing merely to submit a normal enquiry.

4. Marketing Communications

If you subscribe to promotional updates or otherwise provide the necessary consent, we may contact you about Everest Jewellery products, events, promotions and services.

Marketing communications may be sent through email, telephone, SMS or messaging platforms, where permitted by applicable law.

You may withdraw your marketing consent or request to stop receiving marketing messages by contacting us.

We will respect applicable requirements under Singapore's PDPA and Do Not Call provisions.

5. Disclosure to Third Parties

We may share personal data with parties who reasonably require it to support the purposes stated in this Policy, including:

• Website hosting and IT service providers.

• Customer communication and appointment-management providers.

• Service providers assisting with Website analytics or marketing, where applicable.

• Professional advisers, auditors or relevant authorities where required or permitted by law.

We do not sell customer personal data to third parties for their independent marketing purposes.

Service providers acting on our behalf are expected to handle relevant personal data appropriately and subject to applicable safeguards.

6. Cookies and Website Analytics

Our Website may use cookies or similar technologies for essential website functions, performance measurement, analytics or other disclosed purposes.

Depending on the technology used, these tools may collect information about your device and Website interactions.

You may manage or restrict cookies through your browser or available Website controls.

Some features may not operate properly if essential cookies are disabled.

Where consent is required for the collection or use of personal data through cookies or tracking technologies, we will obtain the necessary consent.

7. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, use, disclosure, modification, loss or other similar risks.

However, no internet-based transmission or storage method can be guaranteed to be completely secure.

8. Retention of Personal Data

We retain personal data for as long as it is reasonably necessary for the purposes for which it was collected, and for applicable business or legal requirements.

When the data is no longer required for those purposes, we will cease retention or appropriately anonymise it, in accordance with applicable law.

9. Overseas Transfers

Where personal data is transferred to service providers or other recipients outside Singapore, we will take steps to comply with the applicable requirements of the PDPA, including requirements relating to comparable standards of protection.

10. Access, Correction and Withdrawal of Consent

Subject to applicable law, you may:

• Request access to personal data that we hold about you.

• Request correction of inaccurate or incomplete personal data.

• Withdraw consent for relevant uses or disclosures of personal data by giving reasonable notice.

• Contact us with questions or complaints about our data protection practices.

Withdrawal of consent may affect our ability to provide certain services where the relevant personal data is necessary.

We will handle requests in accordance with applicable legal requirements. Where permitted by law, a reasonable fee may apply to certain access requests, with notice given beforehand.

11. Third-Party Websites

Our Website may contain links to independently operated websites.

Their privacy practices may differ from ours. We encourage you to review their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will be published on this page with the applicable revision date.

13. Contact and Data Protection Officer

For privacy enquiries, access or correction requests, complaints or withdrawal of marketing consent, please contact:

Everest Jewellery

Address: Blk 1 Joo Chiat Complex, Units 01-1079/81/83, 1 Joo Chiat Road, Singapore 420001

General enquiries: enquiry@everestjewellery.com

Telephone: +65 8802 1891